Return policy

We have a 14-day returns policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, please contact us at info@bamluga.comPlease note that returns should be sent to the following address: Sluisweg 200, 5237 MZ, 's-Hertogenbosch, Netherlands.

If your return is accepted, we'll send you a return label and instructions on how and where to send the package. Items returned to us without first submitting a return request will not be accepted.

You can always contact us for questions about returns via info@bamluga.com

Damage and problems
Please check your order immediately upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This will allow us to assess and resolve the issue.

Exceptions/Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

European Union – 14-day cooling-off period
Regardless of the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. The item must be in the same condition as you received it, as described above: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We'll let you know once we've received and inspected your return and inform you whether your refund has been approved. If your refund is approved, the amount will be automatically credited back to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit the refund.

If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at info@bamluga.com.